Privacy Policy

2412 – Quick Commerce Application
Effective Date: 27 July 2026

Welcome to 2412 ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the 2412 mobile application, website, and related services.

By using the 2412 application, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

• Full Name

• Mobile Number

• Email Address

• Delivery Address

• Profile Photo (Optional)

Account Information

• Login credentials

• Order history

• Wishlist

• Saved addresses

• Preferences

Payment Information

Payments are processed through secure third-party payment gateways. We do not store your debit card, credit card, or banking details on our servers.

Device Information

• Device model

• Operating system

• IP address

• App version

• Device identifiers

Location Information

With your permission, we collect your location to:

• Show nearby stores

• Calculate delivery charges

• Improve delivery accuracy

• Track live orders

You may disable location access through your device settings.

2. How We Use Your Information

We use your information to:

• Create and manage your account

• Process and deliver your orders

• Provide customer support

• Send order updates and notifications

• Improve our services

• Prevent fraud and unauthorized activities

• Comply with legal obligations

• Personalize your shopping experience

3. Sharing of Information

We may share your information with:

• Delivery partners for order fulfillment

• Vendors or merchants to process your orders

• Payment gateway providers

• SMS, WhatsApp, email, and notification service providers

• Government authorities when legally required

We do not sell your personal information to third parties.

4. Data Security

We use industry-standard security measures to protect your information, including:

• Secure servers

• Data encryption

• Access controls

• Regular security monitoring

While we strive to protect your data, no internet transmission is completely secure.

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services

• Maintain transaction records

• Comply with legal requirements

• Resolve disputes

• Enforce our agreements

6. Cookies and Analytics

Our application and website may use:

• Cookies

• Analytics tools

• Crash reporting services

• Performance monitoring

These help improve user experience and application performance.

7. Push Notifications

We may send notifications regarding:

• Order updates

• Delivery status

• Offers and promotions

• Service announcements

You can disable notifications from your device settings at any time.

8. Your Rights

Depending on applicable laws, you may:

• Access your personal information

• Update your profile

• Request correction of inaccurate information

• Request deletion of your account

• Withdraw consent where applicable

Some information may be retained where legally required.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Third-Party Services

Our application may integrate with third-party services including:

• Payment gateways

• Google Maps

• Firebase

• SMS providers

• WhatsApp services

These services have their own privacy policies.

11. Account Deletion

You may request deletion of your account by contacting our support team. Upon verification, we will process your request in accordance with applicable laws. Certain transaction records may be retained where legally required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the application and on our website. Continued use of the service after updates constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

2412 Customer Support

Email: support@2412.app

Website: https://2412.app

Thank you for choosing 2412. We value your trust and are committed to protecting your privacy.